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Creating a Dream Warehouse

There are four factors to a dream warehouse — people, processes, technology and design. Industry consultant Susan Rider tackles them all in the December issue of Distribution Center Management.

(Boonton, NJ, November 24, 2010) — Some warehouses run smoothly and efficiently, creating almost no management headaches.

Alas, only about 10 percent of DCs fit in this category, says consultant Susan Rider in the November issue of Distribution Center Management newsletter.

The rest fall short in some way, often by mismanaging some detail that could transform a solid performer into a dream warehouse.

What makes a dream warehouse? There are four factors — people, processes, technology, and design.

In terms of processes, Rider suggests looking for inefficiencies and minding the details. Rider recalls walking into a warehouse with a client who wanted to show off his fancy new warehouse management system.

On the loading dock, a worker was conducting data entry. When Rider asked why items weren't simply being scanned, the manager acknowledged he'd overlooked that step.


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For more than 40 years, Distribution Group publications have helped distribution center and warehouse managers increase productivity, cut costs, and meet increasing customer demands. Distribution Group publishes Distribution Center Management newsletter, books and reports, and a free e-newsletter.

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