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Distribution Center Sees Big Gains from Voice System

Moving from paper-and-pen lists to a voice system nets book distributor Impressive improvements in productivity and accuracy.

(Boonton, NJ, October 15, 2010) — For publisher Zondervan, paper picking lists just weren't efficient as volumes increased.

So earlier this year, Zondervan replaced paper-and-pen lists with a voice-based system.

Keith Swann, Zondervan's vice president of distribution tells industry newsletter, Distribution Center Management, that the $235,000 voice system already has paid off.

Zondervan saw a 9.2 percent productivity gain in the first month and a 56.7 percent improvement in accuracy. "Once you see what the return on investment is, it's a no-brainer," he says.

One of the unexpected benefits of the system is the dramatic decrease in training time, which can be a boon for DCs that need to ramp up hiring for seasonal peaks.

With a voice system, training a temporary picker for the holidays might take two days instead of two weeks.

Details of the Zondervan implementation are in the October issue of Distribution Center Management.


About the Distribution Group

For more than 40 years, Distribution Group publications have helped distribution center and warehouse managers increase productivity, cut costs, and meet increasing customer demands. Distribution Group publishes Distribution Center Management newsletter, books and reports, and a free e-newsletter.

Website: http://www.DistributionGroup.com


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