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To improve efficiencies in your DC, try this unlikely advice: Just stand there

Geoff Sisko, a principal of Operations Resources Unlimited explains his “stand and follow” system for evaluating and improving warehouse performance.

(Boonton, NJ, June 24, 2013) — During a recent assignment in a distribution center, Geoff Sisko noticed a picker putting a piece of paper over part of the barcode every time he scanned a book.

“When I asked him why,” says Sisko, a principal with Operations Resources Unlimited, “he said it was because the warehouse’s scanning system would get confused by the dual numbers — one a UPC code, the other an ISBN — on the label.”

The worker didn’t realize that this glitch had been fixed two years ago, but no one ever bothered to tell him. So he continued to employ this productivity-draining practice.

How did Sisko spot this simple but potentially costly misstep? He became a fly on the wall in the DC. It’s an approach he recommends to any manager or supervisor who wants to learn more about operations in his warehouse.

This tactic, torn from the playbook of Management by Walking Around, includes two phases — Stand and Follow. In the July issue of industry newsletter Distribution Center Management, Sisko explain exactly how it works.


About the Distribution Group

For more than 40 years, Distribution Group publications have helped distribution center and warehouse managers increase productivity, cut costs, and meet increasing customer demands. Distribution Group publishes Distribution Center Management newsletter, books and reports, and a free e-newsletter.

Website: http://www.DistributionGroup.com


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