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Cross-Training and Communication are Among the Simple Steps for Creating a 'Worker-Centric' Warehouse

Professor Brian Edwards recommends practical strategies to make the warehouse more worker-centric and more competitive.

(Boonton, NJ, June 2, 2011) — If you want your DC to be known as a worker-friendly place, you don't need to dole out fat raises.

A few simple strategies can help boost employee morale and loyalty, says Bryan Edwards, an assistant professor of management at Oklahoma State University and one of the scholars leading the "worker-centric warehouse" effort.

In the June issue of Distribution Center Management, Edwards offers a number of strategies for nurturing a worker-centric atmosphere.

For instance, cross-training workers to perform a variety of jobs is good for your workers and for you. Job rotation improves workers' job satisfaction, and it creates a more flexible work force.

Communication between managers and workers also pays big dividends. Edwards points to the example of a DC manager who holds a monthly birthday party for all the employees whose birthdays fall in that month.

"It seems simple, but the employees really enjoyed that," Edwards says.

Additional techniques for becoming more worker-centric are in the June issue of Distribution Center Management.


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For more than 40 years, Distribution Group publications have helped distribution center and warehouse managers increase productivity, cut costs, and meet increasing customer demands. Distribution Group publishes Distribution Center Management newsletter, books and reports, and a free e-newsletter.

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