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Warehouse Management

Table of Contents

Part One

  1. The role of the warehouse
    • Introduction
    • Types of warehouse operation
    • Why do we hold stock?
    • Warehouse location
    • Number of warehouses
    • Supply chain trends affecting warehouses
    • The growth of e-fulfillment and its effect on the warehouse
    • Specialized warehouses
    • Summary and conclusion
  2. Role of the warehouse manager
    • Introduction
    • Warehouse trade-offs
    • The warehouse manager’s challenges
    • Lean warehousing
    • People management
    • People challenges
    • Attracting and retaining warehouse employees
    • An ageing and constantly changing workforce
    • Operating hours
    • Training
    • Warehouse audit
    • Quality systems
    • Summary and conclusion

Part Two

  1. Warehouse processes: receiving and put-away
    • Introduction
    • Receiving
    • Pre-receipt
    • In-handling
    • Preparation
    • Offloading
    • Checking
    • Cross docking
    • Recording
    • Quality control
    • Put-away
    • Summary and conclusion
  2. Warehouse processes: pick preparation
    • Introduction
    • Preparation
    • Warehouse pick area layout
    • Summary and conclusion
  3. Picking strategies and equipment
    • Introduction
    • Picker to goods
    • Goods to picker
    • Types of automated picking
    • Examples of automated picking
    • Handling equipment
    • Storage equipment
    • Summary and conclusion
  4. Order-picking methods
    • Introduction
    • Paper pick lists
    • Pick by label
    • Pick by voice
    • Barcode scanning
    • Radio frequency identification
    • Pick by light/pick to light
    • Put to light
    • Comparisons
    • Cost of errors
    • Deciding on type of picking system and equipment
    • Summary and conclusion
  5. Warehouse processes from replenishment to despatch
    • Introduction
    • Replenishment
    • Value-adding services
    • Indirect activities
    • Stock management
    • Stock or inventory counting
    • Cycle counting or perpetual inventory counts
    • The count itself
    • Security
    • Returns processing
    • Despatch
    • Role of the driver
    • Summary and conclusion

Part Three

  1. Warehouse management systems
    • Introduction
    • Why does a company need a WMS?
    • Choosing a WMS
    • The process
    • Selecting the right WMS
    • What to look for in a system
    • Selecting a partner
    • Before the final decision
    • Implementation
    • Software as a service
    • Cloud computing
    • Summary and conclusion
  2. Warehouse layout
    • Introduction
    • Data gathering
    • Space calculations
    • Aisle width
    • Other space
    • Warehouse layout examples
    • Finding additional space
    • Summary and conclusion
  3. Storage and handling equipment
    • Introduction
    • Storage equipment
    • Storage options
    • Shuttle technology with a difference
    • Very high bay warehouses
    • Other storage media
    • Warehouse handling equipment
    • Vertical and horizontal movement
    • Automated storage and retrieval systems (AS/RS)
    • Specialized equipment
    • Recent technical advances
    • Summary and conclusion

Part Four

  1. Resourcing a warehouse
    • Introduction
    • Processing activities
    • Other factors
    • Summary and conclusion
  2. Warehouse costs
    • Introduction
    • Types of costs
    • Return on investment (ROI)
    • Traditional versus activity-based costing systems
    • Charging for shared-user warehouse services
    • Logistics charging methods
    • Hybrid
    • Summary and conclusion

Part Five

  1. Performance management
    • Introduction
    • Why do we need to measure?
    • What should we be measuring?
    • How to choose the right performance measures
    • Traditional productivity measures
    • New performance metrics
    • Hard and soft measures
    • Integrated performance models
    • Benchmarking
    • Balanced scorecard
    • Summary and conclusion
  2. Outsourcing
    • Introduction
    • The outsourcing decision
    • Core activity/core competence
    • Improvement in customer service
    • Cost reduction
    • Labour relations
    • Financial strategy
    • Flexibility
    • Role of third-party contractors
    • Preparing to outsource
    • Choosing the right partner
    • The transition
    • Managing a third-party relationship
    • Why contracts fail
    • The future of outsourcing
    • Summary and conclusion

Part Six

  1. Health and safety
    • Introduction
    • Risk assessments
    • Layout annd design
    • Fire safety
    • Slips and trips
    • Manual handling
    • Working at height
    • Vehicles
    • Forklift trucks
    • Warehouse equipment legislation
    • First aid
    • Summary and conclusion
  2. The warehouse and the environment
    • Introduction
    • Legislation and other pressures
    • Warehouse energy usage
    • Energy production
    • The environment and waste
    • Packaging
    • Pallets
    • Stretch wrap
    • Cartons
    • Labelling
    • Product waste
    • Waste disposal
    • Hazardous waste
    • Forklift trucks
    • Summary and conclusion

Part Seven

  1. The warehouse of the future
    • Introduction
    • Context
    • Views of the future: the landscape
    • Views of the future: the warehouse
    • Other advances
    • Summary and conclusion

References

Useful websites

Glossary

Index

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