Publishing DC Metrics — Who Sees What
An article in the October issue of Distribution Center Management newsletter considers the most meaningful way to publish warehouse metrics.
(Boonton, NJ, October 25, 2011) Using metrics is a surefire way to boost the profitability of your facility. Whether you're measuring accuracy, turnover, space utilization, or any of dozens of other performance standards, tracking metrics is the first step toward improving your processes.
While the sheer number of possible metrics can be daunting, Brian Lindenmeyer, practice director at Peach State Integrated Technologies says there's no need to be Intimidated. The key is to focus on actionable data and to share that data in a meaningful way.
In the October issue of Distribution Center Management newsletter, he recommends that readers publish their results prominently and regularly within the DC, so that workers can gauge their performance. "People like goals," Lindenmeyer says. "People also like to know how they're doing against their peers."
When reporting up the chain of command, gear your reports to the audience. A top executive doesn't need to see daily reports, and even a facility manager doesn't need to get bogged down in what Lindenmeyer calls "the daily grind."
Executives should get annual and quarterly reports. Facility managers should focus on monthly and departmental trends. Department managers should get weekly and monthly reports. Only supervisors need to stay on top of daily metrics.
The full article including Lindenmeyer's tips on selecting meaningful metrics appears in the October issue of Distribution Center Management newsletter.
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