Auditing Warehouse Performance

Table of Contents

Part One — Fundamentals of Auditing

1. Elements of Warehouse Management
• The challenges of space management
• Managing time
• Defining and measuring quality
• Connectivity
2. Auditing Warehouse Performance
• Quantifying warehouse space
• Quantifying equipment utilization
• Measuring people productivity
• Qualitative measures
• Tracking service performance
• Account profitability
3. Practicing Pareto Practically
• Pareto and inventory management
• What causes errors?
• Monitoring damage
• Pareto and people
• Equipment maintenance
• Pareto and marketing
• Procurement and Pareto
4. Making the Warehouse More Effective
• The peculiarities of the service section
• The unique factors
• Measuring effectiveness
• How efficient is your warehouse
• Improving warehouse layout
• Planning for productivity improvement
• The internal audit
5. An Audit Approach to Improvement
• Strategic audits
• Operational audits
• Physical audits
• Monitoring warehouse performance
• Acting on the results
6. Benchmarking for better productivity
• When should we benchmark?
• Why benchmark?
• What benchmarking is not
• What should be measured?
• How to benchmark
• Two approaches to benchmarking
• Benchmarking techniques
• Understanding your current process
• Avoiding pitfalls
• Critical success factors
• External data sources
• Internal benchmarking
• Three rules of benchmarking
7. Scorecard Performance Measurement
• The scorecard approach
8. Grading Warehouses
• Controlling space and inventory
• People management
• Grading of four handling elements
• Shipping
• Giving warehouses grades
9. Housekeeping for Best Performance
• Getting started
• Benefits

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Part Two — Auditing Operations

10. Measuring Operations Performance
• Quantifying space utilization
• Justifying handling improvements
• Simulation in the warehouse
• A 60-minute warehouse evaluation
11. Meaningful Operations Metrics
• Why measure?
• What should we measure?
• Individual vs. Group measurement
• Metrics to control service failures
• Inventory performance metrics
• Productivity measures
• Overtime
• Safety
• Implementation
12. Measuring and Maximizing Space
• The warehousing audit
• How much can our warehouse hold?
• What is our inventory?
• How will the product be stored?
• Increasing storage capacity
13. Storing Newly Received Items
• Developing a storage strategy
• Method of picking and equipment
• Communication — the critical factor
• What should we know about the product?
• The product velocity decision
• Ergonomics
14. Efficient Warehouse Layout
• Strategy and layout
• Tactics and layout
• Moving from broad to detailed
• Pareto analysis
• The affinity factor
• Physical considerations
• Understanding the flow
• Loading characteristics
• Flexibility
15. Using What You Have
• The fundamentals
• Defining your goals
• Where are we now?
• Improving use of space
• Shortage of docks
• Handling more product
16. A New Look at Managing Inventory
• How to calculate turns
• Stocking strategy
• When to eliminate inventory
• The importance of cycle counts
• The value of productivity
17. Auditing the Sequence
• Receiving
• Put-away
• Re-warehousing
• Order picking
• Shipping Customer returns
• Value added services
18. Understanding Unit Costs
• Measuring cost of goods at rest
• A unit storage cost calculation
• Measuring cost of goods in motion

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Part Three — People

19. Auditing People Performance
• Establishing rules of performance
• Providing feedback
• Rewards and corrections
• Lessons learned
20. Smarter Interviewing and Hiring
• Pre-interview steps
• Screening or recruitment
• The interview
• The evaluation process
• The post interview check
• Evaluating the hiring process
21. The Manager’s Role in Ergonomics
• How to improve ergonomics
• Maintenance of ergonomic excellence
• A case example
• Performing the internal audit
22. Transitions from Worker to Manager
• Moving from worker to supervisor
• Leadership
• Dedication
• Mentoring and teaching
• Management support
• Continuous learning
• Time management
• Measuring your success
23. It’s About Time!
• Time and stress
• Scheduling
• Quality and time management
• Controlling distractions
• Delegation
24. Improving Warehouse Communications
• Key performance indicators
• Internal communications
• External communications
• Accountability
25. Ears: Warehouse Manager’s Secret Tool
• How to listen better
• Some case examples
• Grading yourself on listening
26. Maintaining Management Productivity
• The critical tasks of a manager
• Orientation
• Keeping score
• Development
• Dismissal
• Hallmarks of a good manager

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Part Four — Customer Relations

27. It’s About Value as Well as Satisfaction
• The challenges of Customer Perceived Value
• Attributes of Customer Perceived Value
• Importance of weightings
28. Quality in Warehouse Service
• The history of quality improvement
• Defining quality improvement
• Customer perceptions
• Internal quality improvement
• Customer service quality improvement
29. The Customer’s Customer
• Why visit consignees?
• Who and when should you visit?
• What can you learn?
• Maintaining priorities
30. What Do Your Customers Want?
• Who is your customer?
• What business are you really in?

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