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Auditing Warehouse Performance

Table of Contents

Part One — Fundamentals of Auditing

  1. Elements of Warehouse Management
    • The challenges of space management
    • Managing time
    • Defining and measuring quality
    • Connectivity
  2. Auditing Warehouse Performance
    • Quantifying warehouse space
    • Quantifying equipment utilization
    • Measuring people productivity
    • Qualitative measures
    • Tracking service performance
    • Account profitability
  3. Practicing Pareto Practically
    • Pareto and inventory management
    • What causes errors?
    • Monitoring damage
    • Pareto and people
    • Equipment maintenance
    • Pareto and marketing
    • Procurement and Pareto
  4. Making the Warehouse More Effective
    • The peculiarities of the service section
    • The unique factors
    • Measuring effectiveness
    • How efficient is your warehouse
    • Improving warehouse layout
    • Planning for productivity improvement
    • The internal audit
  5. An Audit Approach to Improvement
    • Strategic audits
    • Operational audits
    • Physical audits
    • Monitoring warehouse performance
    • Acting on the results
  6. Benchmarking for better productivity
    • When should we benchmark?
    • Why benchmark?
    • What benchmarking is not
    • What should be measured?
    • How to benchmark
    • Two approaches to benchmarking
    • Benchmarking techniques
    • Understanding your current process
    • Avoiding pitfalls
    • Critical success factors
    • External data sources
    • Internal benchmarking
    • Three rules of benchmarking
  7. Scorecard Performance Measurement
    • The scorecard approach
  8. Grading Warehouses
    • Controlling space and inventory
    • People management
    • Grading of four handling elements
    • Shipping
    • Giving warehouses grades
  9. Housekeeping for Best Performance
    • Getting started
    • Benefits

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Part Two — Auditing Operations

  1. Measuring Operations Performance
    • Quantifying space utilization
    • Justifying handling improvements
    • Simulation in the warehouse
    • A 60-minute warehouse evaluation
  2. Meaningful Operations Metrics
    • Why measure?
    • What should we measure?
    • Individual vs. Group measurement
    • Metrics to control service failures
    • Inventory performance metrics
    • Productivity measures
    • Overtime
    • Safety
    • Implementation
  3. Measuring and Maximizing Space
    • The warehousing audit
    • How much can our warehouse hold?
    • What is our inventory?
    • How will the product be stored?
    • Increasing storage capacity
  4. Storing Newly Received Items
    • Developing a storage strategy
    • Method of picking and equipment
    • Communication — the critical factor
    • What should we know about the product?
    • The product velocity decision
    • Ergonomics
  5. Efficient Warehouse Layout
    • Strategy and layout
    • Tactics and layout
    • Moving from broad to detailed
    • Pareto analysis
    • The affinity factor
    • Physical considerations
    • Understanding the flow
    • Loading characteristics
    • Flexibility
  6. Using What You Have
    • The fundamentals
    • Defining your goals
    • Where are we now?
    • Improving use of space
    • Shortage of docks
    • Handling more product
  7. A New Look at Managing Inventory
    • How to calculate turns
    • Stocking strategy
    • When to eliminate inventory
    • The importance of cycle counts
    • The value of productivity
  8. Auditing the Sequence
    • Receiving
    • Put-away
    • Re-warehousing
    • Order picking
    • Shipping Customer returns
    • Value added services
  9. Understanding Unit Costs
    • Measuring cost of goods at rest
    • A unit storage cost calculation
    • Measuring cost of goods in motion

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Part Three — People

  1. Auditing People Performance
    • Establishing rules of performance
    • Providing feedback
    • Rewards and corrections
    • Lessons learned
  2. Smarter Interviewing and Hiring
    • Pre-interview steps
    • Screening or recruitment
    • The interview
    • The evaluation process
    • The post interview check
    • Evaluating the hiring process
  3. The Manager’s Role in Ergonomics
    • How to improve ergonomics
    • Maintenance of ergonomic excellence
    • A case example
    • Performing the internal audit
  4. Transitions from Worker to Manager
    • Moving from worker to supervisor
    • Leadership
    • Dedication
    • Mentoring and teaching
    • Management support
    • Continuous learning
    • Time management
    • Measuring your success
  5. It’s About Time!
    • Time and stress
    • Scheduling
    • Quality and time management
    • Controlling distractions
    • Delegation
  6. Improving Warehouse Communications
    • Key performance indicators
    • Internal communications
    • External communications
    • Accountability
  7. Ears: Warehouse Manager’s Secret Tool
    • How to listen better
    • Some case examples
    • Grading yourself on listening
  8. Maintaining Management Productivity
    • The critical tasks of a manager
    • Orientation
    • Keeping score
    • Development
    • Dismissal
    • Hallmarks of a good manager

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Part Four — Customer Relations

  1. It’s About Value as Well as Satisfaction
    • The challenges of Customer Perceived Value
    • Attributes of Customer Perceived Value
    • Importance of weightings
  2. Quality in Warehouse Service
    • The history of quality improvement
    • Defining quality improvement
    • Customer perceptions
    • Internal quality improvement
    • Customer service quality improvement
  3. The Customer’s Customer
    • Why visit consignees?
    • Who and when should you visit?
    • What can you learn?
    • Maintaining priorities
  4. What Do Your Customers Want?
    • Who is your customer?
    • What business are you really in?

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